Call Recording Software Systems
He said, she said...???
Does this sound familiar? When there is only one version of the truth and it’s been recorded, then there is simply no argument.
Why is it advisable to record phone calls?
- Resolution of disputes or potential ones.
- Monitoring staff performance.
- Monitoring customer care.
- Compliance with all regulatory ‘Bodies’.
- Verification of verbal order/instructions.
- If you offer any services over the phone such as advice, customer support and quotations?
- To be sure that your staff give the right advice and 100% commitment to each and every call.
- When supporting the customer and admitting liability it invariably costs you money and de-motivates the internal member of staff unless you have a recording to prove the facts.
The only way to avoid this is to have the facts. Notes of a conversation will not give an exact record and the accuracy of these may always be called into question.
Is voice recording legal and do our systems comply?
- Yes, recording is perfectly legal for establishing the facts, protecting staff and customers alike and preventing situations that may be against the company’s interest.
- All our voice recording solutions comply with both UK and European law. Recordings are kept as secure files that cannot be ‘doctored’ in any way and can be, if required, used in a court of law.
Is it best to record ‘line side’ or extension side?
- Line-side:
All incoming & outgoing calls are recorded
Calls ‘on hold’ are recorded
Not affected by moves and changes internally
More cost effective
Internal calls are not recorded
- Extension Side:
All incoming & outgoing calls are recorded
Internal calls are recorded
Usually more expensive than line side
Aspire has a wide range of Voice recording solutions to suit most customer requirements. All solutions provide high quality digital recordings.
